Shipping Policy

At Lu & Co, we’re committed to getting your order to you as quickly and smoothly as possible.

Order Processing

Orders are processed same or next business day (Monday–Friday, excluding holidays). Once your order has been processed, it will be shipped using the method selected at checkout.

Custom & Made-to-Order Items

Please note that custom or made-to-order items require additional time. These orders have a 3–10 business day turnaround time before they are shipped.

Shipping Carriers

We ship orders using trusted carriers, including:

USPS
UPS

Shipping times may vary depending on your location and the carrier selected at checkout.

Shipping Locations

At this time, Lu & Co ships within the United States only.

Free Shipping

We offer free standard shipping on all orders over $75.

Tracking Your Order

Once your order has shipped, you will receive a tracking number via email. Tracking is automatically generated when your shipping label is created.

Lost or Delayed Packages

If your package is delayed, we recommend first checking the tracking information provided in your email.

If you still need assistance, please reach out and we’ll be happy to help. While we do our best to support you, please note that once a package has been handed over to the shipping carrier, delivery times and delays are outside of our control.

If you have any questions about your order or shipping, don’t hesitate to contact us by emailing luandco2026@gmail.com. We’re always here to help!